At Sandia Resort & Casino, we prioritize providing outstanding support to our guests. Whether you have inquiries, need assistance with your account, or seek information on responsible gambling practices, our dedicated support channels are here to assist you.
Our customer support is available during the following hours:
For assistance with various queries, our support team can be reached via telephone, email, or by visiting in person at the Player's Club desk during operational hours.
For general inquiries or specific support needs, you can reach out via email. Expect a response within 12 to 24 hours.
Our customer support lines are available for immediate assistance:
Sandia Resort & Casino takes responsible gambling seriously. For support related to responsible gambling, our dedicated line is available, accessible 24/7. Additionally, our Responsible Gaming Coordinator can be contacted directly during regular business hours.
If you need assistance with account verification, recovery, or any related issues, our support staff is equipped to help you through the process. Please ensure you have your valid government-issued ID handy for any verification needs.
For any technical inquiries, including issues related to device compatibility or accessing our services on mobile or desktop, our customer service team can guide you through troubleshooting steps.
Our official website is fully optimized for desktop and mobile browsers, ensuring you can access essential information and services from any device. The Peak Rewards app is available on both iOS and Android, providing additional resources for managing your account and promotions.
While our primary support language is English, assistance in Spanish is available in person at the Player's Club desk and through phone interpreter services upon request. This ensures our diverse clientele receives the help they need comfortably.
For quick answers to common inquiries, please refer to our FAQ section on the official website. This resource provides straightforward information about various topics, from gaming rules to promotional offers.
If you encounter issues requiring escalation, please communicate directly with our customer support team, who will guide you through the complaint resolution process effectively.
We encourage guests to utilize self-service options available through our website for booking, rewards management, and basic inquiries. The Peak Rewards app also offers easy access to managing your account details.
At Sandia Resort & Casino, we are committed to ensuring that your experience is positive and enjoyable. We look forward to assisting you!
